In my BTEC Extended Certificate in Applied Business, we have been studying the unit of managing and leading. And I find it really interesting, how the management style impacts the whole of the business, especially the culture of the business, and relationships between employees and the managers.
So what exactly is management? Management is the process of which company resources are used and decisions made in order to meet the objectives of the business. The manager is responsible for this, and is also responsible for maintaining the structure, staff and day-to-day running of the business. There are 4 key roles they should practice:
- Planning – reviewing where the business is at present and where the business wants to be in the future. Assessing current performance and producing a functional plan whilst identifying resource requirements.
- Organising – allocating the resources, coordinating to achieve an outcome
- Monitoring and evaluating – Reviewing process and assessing progress.
- Reporting – providing detailed feedback of an event or outcome. Can be verbal or written, to an individual or their whole team.
These 4 roles are so important. They are vital to ensure a business is on the right path to meeting their objectives. But, have you ever found yourself doing any of these roles, when you are not in a managerial position? Not every manager does this, and whenever there is a gap in the practice of these duties, this is where a business starts to go wrong.
If there is no planning or organisation, there will not be a functional plan and operations of a business is unorganised and messy. The staff will be unsure of what they are doing, they will not have a plan to follow and therefore important operations are not completed. No matter what type of business it is, it will affect the quality or product/service needed to survive.
Without monitoring and evaluating, anything can go wrong and the business will not know what the problem is and why it is occurring. So how can they improve?
Reporting is so important top. 3/4 jobs I have worked at have failed to provide detailed feedback to staff about the outcome, any events or problems of the business. If there is a lack of communication in any business, this causes massive problems between the staff, and how can you work to the expected standard when you have no idea what is expected? How can you change something you didn’t realise was a problem?
A prime example of how management in a shift in a restaurant should work:
- You get to work, and you are told exactly what you are doing that shift.
- You know exactly who you are working with, and what their roles are.
- You are told of any bookings, any events which are expected in that shift.
- Throughout the shift, your manager asks you how things are, asks you about any updates.
- If there are any complaints or any uncertainty from a customer you are told straight away and asked/told how to rectify the problem.
- Your manager reports to you via feedback of how you are doing, and how they feel about the shift. If you are doing well, they give you verbal praise and show appreciation. If you have made a mistake without realising, they will inform you of the problem and how to improve in the future.
- If there is an occasion of lack of communication, or any unexpected events were to occur, your manager should be able to take this onboard and allocate the appropriate resources in order to rectify. For example, if one of the bar staff had to go home ill, then if possible, the manager may be able to feel that gap. However, that may not even be needed.
When you are at work, you have the right to know exactly what is going on, what needs doing, and what needs improving. It sounds simple, but trust me, not a lot of managers can hack it. I am lucky that my manager can! But knowing a lot of people in the hospitality industry, this is something that most managers fail to do, causing upset and a lack of motivation in the workplace.
What is your current manager like? Answer in the comments!
Thank you for reading, my next Business post will be on Managers V Leaders!